General Terms and Conditions
General
This website (https://www.trackpeoples.com) is operated by TrackPeoples. Throughout the website, the terms "we," "us," and "our" refer to TrackPeoples. By using this website, you (the user) are provided with all information, tools, and services, subject to your acceptance of all terms, conditions, policies, and notices stated here. If the user does not agree to these terms of use, TrackPeoples will ask the user not to use this website any further. We recommend that anyone using the TrackPeoples website regularly review the terms in case of any changes. If one or more provisions of these terms and conditions are or become invalid or unenforceable, the remaining provisions of these terms and conditions shall remain in full force and effect, and the invalid or unenforceable provision(s) shall be replaced by provisions that have the same intent as the original provision(s). Any ambiguity in these terms and conditions shall be construed and interpreted in accordance with the spirit of these terms and conditions. By using this website, the user agrees that TrackPeoples may communicate about its services via messages (including electronic communications). This also includes online portals, if mentioned.
Location Services Terms
We strictly adhere to the principle of user authorization priority and data minimization, and precise GPS location requires the active consent of the target device holder (the party requested):
- Authorization mechanism: When you send a location request, the system clearly informs the party requested by SMS/email about the location request. GPS location data will not be collected without their explicit consent by clicking to authorize GPS;
- Data scope: Only obtain the GPS latitude and longitude coordinates and authorized timestamp necessary for location, without collecting irrelevant information such as IMEI, contact list, etc., and only for the specific scenarios you apply for (such as device recovery, emergency contact with others, etc.);
- Security and control: Data is encrypted during transmission and storage. If authorization expires or the party requested withdraws consent through a link/instruction, the data will be automatically deleted without retention within 30 days;
- Compliance commitment: Comply with regulations such as GDPR, CCPA, etc., prohibit stealthy tracking, and users under the legal age require the consent of a guardian.
Privacy, Data Processing, and Security
TrackPeoples will handle the user's (personal) data with care. Personal data will only be processed when providing TrackPeoples services. TrackPeoples will not process personal data for any other purpose, nor will it retain such data when no longer necessary. More information can be found in TrackPeoples's privacy policy.
Use of TrackPeoples
We make every effort to ensure that the TrackPeoples website is available for the user. All services are provided on a best effort basis. After creating an account, the user can access TrackPeoples.
The user is always responsible for all data and information placed or allowed to be placed on their account and/or on the TrackPeoples website. If the user suspects that the data provided is incorrect or incomplete, the user will immediately notify TrackPeoples and provide correct information. The user must keep their data up-to-date and can adjust their data in their account accordingly.
TrackPeoples may impose further restrictions or conditions on certain parts or functionalities of the network that are accessed and used, including but not limited to creating an account, completing verification processes, and/or meeting specific quality or suitability standards.
Obligations in Using TrackPeoples
The user is always solely responsible for using TrackPeoples. The user must comply with the following provisions while using TrackPeoples and must avoid: Using manual or automated software, devices, or other processes to index or scrape the data used in TrackPeoples on the Internet;
Engaging in illegal activities or activities that violate morality or public order;
Copying (parts of) the TrackPeoples website;
Damaging TrackPeoples in any other way.
If (possible) criminal offenses occur, TrackPeoples has the right to report these offenses and transfer the data provided by the user to the competent authorities, as well as take all actions required within the framework of the investigation. TrackPeoples has the right to refuse user access to TrackPeoples and/or terminate the use of the TrackPeoples website.
Except for the obligations imposed by law, the user is responsible for and assumes the risks of any losses caused by their inability or failure to act in accordance with the above provisions.
The user is responsible for the proper security of their (mobile) devices used to access the TrackPeoples website, as well as the security and confidentiality of their own login details.
To access and use the website, each user must create an account.
Unless otherwise stated, the account can be registered using an email address and password.
When registering an account, the user must provide accurate and complete information and update their account information at any time.
The user is responsible for their login details and should not provide them to any third party. If the user suspects that their login details are lost, stolen, or potentially used without authorization, the user should immediately contact TrackPeoples. The user is personally responsible for all activities carried out through their own account, unless the user can prove that they were not negligent. This includes, in any case, not reporting unauthorized use or loss of login data.
Access
TrackPeoples only provides access to the TrackPeoples website. TrackPeoples does not assume any responsibility or liability for the services provided by the network operators connected to the site.
All information and figures displayed on the TrackPeoples website may contain spelling or typographical errors.
Users should ensure to promptly provide TrackPeoples with all necessary data indicated by TrackPeoples or that users should reasonably understand as necessary for accessing and/or using the TrackPeoples network.
TrackPeoples is not liable for any damages caused by inaccurate and/or incomplete data provided by the user, unless TrackPeoples was aware of such inaccuracy or incompleteness.
Availability of TrackPeoples
TrackPeoples does not guarantee that the service will always meet the user's expectations. TrackPeoples strives to provide uninterrupted access to the TrackPeoples website to the extent possible, but TrackPeoples does not guarantee that the site will always be fully available. TrackPeoples reserves the right to suspend the use of the TrackPeoples network if it deems that there is a threat to the perfect operation of the TrackPeoples network. TrackPeoples also reserves the right to take all measures it deems necessary to ensure the effective operation of the TrackPeoples website.
Notice and Takedown
If there is any infringement on TrackPeoples or third-party rights and/or the user engages in illegal activities, TrackPeoples has the right to immediately close the affected part of the TrackPeoples network or to prohibit the user from accessing the site. TrackPeoples will immediately remove any infringing/harmful information. In any case, TrackPeoples shall not be liable for any damages caused by (temporary) service interruption and/or the deletion or transmission of data.
Payment
The right to use the TrackPeoples network depends on the user's regular payment of the fee for using TrackPeoples services. The user can obtain the content and applicable terms here before signing an agreement with TrackPeoples.
If the user fails to comply with the agreement or the obligations arising from these or any other conditions, TrackPeoples has the right to terminate the agreement and/or suspend or terminate the use of the TrackPeoples network.
Subscription and Refund
Thank you for choosing our software. We provide flexible subscription options to meet the needs of different users. Here is our subscription policy:
- Subscription type: We provide a variety of subscription models. Users can try it first, and then consider whether to continue subscribing after trial testing. If you do not cancel the subscription before the next subscription takes effect, the fee will be automatically deducted to ensure uninterrupted service.
- Subscription management: You can view, update or cancel your subscription at any time through your account management page. We encourage users to read our terms of service carefully before subscribing to ensure that you fully understand our service content and subscription details.
- Automatic renewal: If you choose the automatic renewal service, we will automatically deduct the next period's fee from your payment method before the end of each subscription period. You can cancel the automatic renewal at any time, but please note that canceling the renewal will not affect the current paid subscription period.
We are committed to providing high-quality services and hope that every user can be satisfied with our software. Here is our refund policy:
- Refund time limit: If you are not satisfied with our service, you can apply for a full refund within 24 hours after purchase. We understand that sometimes there may be misunderstandings or the software does not meet your expectations, so we provide this policy to ensure your satisfaction.
- More than 24 hours: Please note that we will no longer accept refund requests after 24 hours. We encourage users to fully test our software within 24 hours of purchase to ensure that it meets your needs.
- Refund process: To request a refund, please submit a request through our customer service channel. Please provide your purchase information and the reason for the refund. Our team will process your request as soon as possible and complete the refund operation after confirmation.
- Refund method: Refunds will be made through your original payment method. Please note that some payment platforms may charge a certain refund fee, which may result in the refund amount you receive being slightly lower than the original payment amount.
To cancel our service or request a refund, please contact us at [email protected]
If your credit card used at the time of registration does not have enough funds for payment, the account will be canceled.
Limitation of Liability
From the moment the user first uses the TrackPeoples website, the user shall be liable for any losses incurred by TrackPeoples, except in cases of willful misconduct or gross negligence.
Force Majeure
If TrackPeoples is unable to fulfill its obligations due to force majeure, it shall not be held responsible. If TrackPeoples is unable to fulfill its obligations for reasons not attributable to its own fault, it shall have no obligation to fulfill such obligations. The account is not transferable according to law, legal act, or generally accepted practices.
In any event, force majeure shall be understood to mean, but not limited to, the relevant definitions in law and case law, (i) failure of the developer to perform its obligations properly, (ii) defects in equipment, software or materials from third parties, (iii) government measures, (iv) power failures, (v) failures of internet, data networks and telecommunications facilities (such as due to cybercrime and hacking attacks), (vi) natural disasters, (vii) wars and terrorist attacks, and (viii) other situations which TrackPeoples deems to be beyond its control and temporarily or permanently prevent it from performing its obligations, TrackPeoples is exempted from fulfilling its obligations.
If circumstances arise (further) preventing TrackPeoples from fulfilling its commitments, TrackPeoples is entitled to invoke force majeure.
Agreements with Third Parties
TrackPeoples only provides a TrackPeoples website for user use, which does not affect arrangements and agreements between users and third parties. Users are responsible for providing correct and complete information to third parties. Any consequences arising from its inaccuracy and/or incompleteness shall be borne by the user and at their own risk.
Intellectual Property
Users are explicitly prohibited from infringing on TrackPeoples's intellectual property and good reputation. All intellectual property and copyright related to TrackPeoples website, including graphic designs, creative works, etc. are exclusively owned by TrackPeoples and not explicitly transferred to users.
Users have non-exclusive rights to personal and private use of TrackPeoples network.
TrackPeoples network program is always TrackPeoples's property. The software can only operate in conjunction with the agreements already signed by users and for the purpose of network services. Users are prohibited from modifying or deleting any instructions related to TrackPeoples's intellectual property or any legal requirements of (trademark) logos or instructions that are unreadable on the TrackPeoples website.
Complaints
If a user is dissatisfied with the services provided through TrackPeoples website, the user has an obligation to report such complaints as soon as possible but no later than 14 days after the relevant reason for the complaint arises, and TrackPeoples will respond as soon as possible.
Users must fully substantiate and/or explain the complaint so that TrackPeoples can handle the complaint and declare it reasonable.
Costs and risks arising from malfunctions and/or problems caused by improper use are borne by the user.
Changes to These Terms and Conditions
You may always view the latest version of the terms of use on this page: https://www.trackpeoples.com/privacy-terms.
We reserve the right to update, modify, or replace any part of these terms of use at any time at our sole discretion by posting updates and changes on our website. You are responsible for regularly reviewing our website for changes. Your continued use or access to our website or services after any such changes to these terms of use are posted constitutes your acceptance of such changes.
Contact Us
For questions regarding the terms of use, please send an email to [email protected]
